🔄 Returns & Exchanges
Your satisfaction is our priority. At NXT, we offer a hassle-free returns and exchange policy to ensure a smooth shopping experience.
📅 Return Window:
- You can return or exchange items within 7–14 days of delivery (based on product type)
✅ Eligible Returns:
- Items must be unused, in original packaging, and with all tags intact
- Must include the order number or invoice
🔁 Exchanges:
- We offer free size or product exchanges (subject to availability)
- Exchanges are processed once we receive and inspect the original item
💰 Refunds:
- Refunds are issued to your original payment method within 5–7 business days after approval
- Shipping charges are non-refundable, unless the item was damaged or incorrect
⚠️ Non-returnable Items:
- Custom or personalized items
- Final sale/clearance products
- Items with hygiene concerns (e.g., opened cosmetics, innerwear)
📨 How to Initiate:
- Contact our support team at [your support email or contact form]
- Provide order details and reason for return/exchange
- Follow the return instructions provided